Privacy/ Return Policy
Who we are
Our website address is: https://mywholesomepet.com.
The Information We Collect
No customer information is ever sold or given to a 3rd party under any circumstances.
This notice applies to all information collected or submitted on the My Wholesome Pet website or by phone. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Email address
- Phone number
- Credit/Debit Card
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
- Phone Number
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Return Policy Information:
If an item isn't working out for your furry friend or you think that you've received a defective item or you've received an item in error, please email us at firstname.lastname@example.org for a return authorization and we'll do our best to help!. All returns must be in new brand condition with all hanging tags and free from any pet dander to receive full credit.
We will gladly accept returns for a full refund or an exchange with receipt and in new condition within 30 days of purchase.
191 Main St Suite 107 Mailroom
Port Washington, NY 11050
When shipping your return be sure to include a copy of the packing slip or your order number and use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. Please allow 2 weeks for processing and the credit for your items to be applied to your account. Original shipping and processing fees are nonrefundable. Return shipping expenses are to be paid by the customer.
We provide free shipping in the contiguous US for an order over $50.00. We ship within 1-2 business days via UPS, Fedex or USPS